Terms of Service of Elayaa.com

Last updated: June 25, 2021

Elayaa.com pays close attention to the quality of the online Spanish courses and lessons offered to its visitors and users and is committed to continually improving the learning experience of its users.

We encourage you to read these Terms of Service and make sure that you fully understand and accept them before accessing or using any of our online Spanish courses and any type of online Spanish lessons we offer.


The law and our own desire to be clear, lead us to explain the workings of our services, products, and business before you purchase an online Spanish course at Elayaa.com



Instead, our Online Spanish Courses and Lessons focus on the completeness of the content, the clarity of their teaching, and how the content is explained, to ensure the best learning experience for every student, according to our point of view and teaching style. OUR MAIN GOAL IS TO BRING EVERY ONE OF OUR ONLINE SPANISH STUDENTS FROM "ZERO" TO AN ADVANCED LEVEL, IN THE MOST COMPLETE, CLEAR AND FUNCTIONAL WAY POSSIBLE, at a cost that we consider affordable and at the same time respectful of both the students themselves and the quality of our services.

In any case, as with any course of study, the results obtained from participating in our online Spanish courses depend entirely on YOUR COMMITMENT, perseverance, and hard work. Our commitment is to provide you with the best possible teaching and resources according to our criteria to help you achieve the best results. At the same time, by purchasing or accessing any of our services, you agree that you are completely responsible for the results obtained and you release Elayaa.com from any liability related to the Spanish courses we offer.

Questions about Elayaa.com's online Spanish program? Contact us at: support@elayaa.com

1. Terms and Conditions

By accessing the Elayaa.com websites and any of the services offered by Elayaa.com, you accept all of the Terms and Conditions contained herein, as well as the content of the FAQ sections - to be considered an integral and fundamental part of these Terms and Conditions - of each service offered on our websites (www.elayaa.com, www.en-elayaa.com and any sub-domains relevant to the service you wish to use).


The following terms apply to your use of the Services offered by Elayaa.com and any Elayaa.com account that you may open or attempt to open:

  1. You must have reached the age of consent for online services in your country to access the services offered by Elayaa.com (if you are under the age of 18, please refer to point 7 of these Terms of Service).

  2. You must be a human to open an account. Accounts registered by “bots” or other automated methods are not permitted and will be deleted as quickly as possible.

  3. You are responsible for maintaining the security of your account and password. We view any actions taken by your account as taken by you. Elayaa.com will not be liable for any loss or damage from your failure to comply with this security obligation.

You can access all FAQ Sections of this website directly from here:

2. License of Use

Permission is granted to temporarily download one copy of any downloadable content from Elayaa.com's websites for personal, non-commercial use, and private viewing only. This permission does not convey any right to such downloadable materials, which remain the property of Elayaa.com, and under this permission, you may NOT:

  • modify or copy the materials;

  • commercially use or sell the materials, or make them available to the public (for commercial or non-commercial purposes);

  • remove any copyright, trademark, or any other intellectual property sign;

  • transfer the materials to any person or entity other than you;

This permission shall be deemed terminated if you fail to comply with and/or violate any of the points in this Terms and Conditions statement.

4. Limitations

In no event shall Elayaa.com be liable for any damages whatsoever (including, without limitation, damages for loss of data or due to interruption or cancellation of services offered) related to the use or inability to use the services and materials offered by Elayaa.com.

5. Revisions and Errors

The materials and content offered by Elayaa.com may include technical, typographical, or graphical errors. Elayaa.com does not warrant that the content and materials offered on its websites are complete, error-free, or accurate. Elayaa.com may make changes and updates to the materials and content offered through its websites, as well as to this Terms and Conditions statement without any notice to its users or visitors of Elayaa.com's websites.

It is the responsibility of users to check this section periodically to be up-to-date and able to comply with the terms and conditions listed herein.

6. Links

Elayaa.com does not control all of the websites that have links to Elayaa.com's websites and is not responsible for the content on those websites. The presence of external links to the websites of Elayaa.com does not imply sponsorship, partnership, or collaboration of any kind between Elayaa.com and said websites. Access to Elayaa.com through links on websites other than Elayaa.com's websites is the sole responsibility of each user.

7. Users under the age of 18 and School-based users

  • If you are a high school student and are accessing the Elayaa.com websites and any of the services offered by Elayaa.com through an account provided by your school, you may only access the Elayaa.com websites and any of the services offered by Elayaa.com if you are at least 13 years old, and ONLY through the account provided to you by your school.

  • You must be at least 18 years of age to create an account on Elayaa.com and access any of the services offered by Elayaa.com. If you are under the age of 18 but above the required age for consent to use online services where you live (for example, 13 in the US or 16 in Ireland), you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you access the services offered by Elayaa.com that your parent or guardian retain appropriate for you.

  • If you are below the age of consent to use online services in the country where you live, you may not create an Elayaa.com account. If we learn that you have created an account that violates these rules, we will terminate your account, unless you are a School-based User with an account provided to you by your school.

  • In case of purchases related to an account created by a person under the age of 18, under any circumstances, no refunds can be made. So, if you are under the age of 18 and you've created an account and you've made purchases from that account, you cannot request any kind of refund when your account will be terminated.

8. Free access to EXPRESS, PREMIUM, and PREMIUM +Plus courses

You can access free of charge - through the appropriate links and buttons that you will find in each relevant section of the websites and PREVIEW mode - the first content present in the Learning Platform of EXPRESS, PREMIUM, and PREMIUM +Plus courses.

9. Duration of service

  • Once you are enrolled in an Online Spanish Course (EXPRESS, PREMIUM, PREMIUM +Plus, FREE Lessons), you can access the Video Lessons and all the activities included in the version of the Learning Platform included with the Online Spanish Course you are enrolled in (Grammar Sheets, Exercises, Tests, Graded Readings, etc.) as often as you want and FOREVER, 24/7.

  • Once you are enrolled in an Online Spanish Course (PREMIUM or PREMIUM +Plus), you can book the BlaBlaWebinars and One-to-One Lessons included in your Online Spanish Course whenever you want, within a maximum period of 12 months after your enrollment and subject to the availability of the teachers on the Elayaa.com websites.

  • One-to-One Lessons and BlaBlaWebinars purchased separately (Package Deals or single lessons), outside of what is already included in PREMIUM, and/or PREMIUM +Plus Spanish Courses, can be used within a maximum period of 12 months from the time of purchase.

  • Elayaa.com reserves the right to modify, postpone, anticipate or cancel all or part of the services offered, providing a refund to users as per point 10 below.

10. Right of Refund

  • By choosing the EXPRESS, PREMIUM, or PREMIUM +Plus Online Spanish Course, access to all content on the Online Spanish Platform is guaranteed for life. However, you may decide to cancel your access to the content at any time. The cancellation of your access will only be considered effective at the end of the month in which you request the cancellation, and you will no longer be able to access the content for which you have decided to cancel your access.

  • The right to cancel your access to our online Spanish courses (of any type) is only possible if requested by e-mail (at: support@elayaa.com).

  • The right to a refund is only possible if requested by email (at: support@elayaa.com) within 7 days from the date of your enrollment in our EXPRESS, PREMIUM, or PREMIUM +Plus Online Spanish Course.

  • One-to-One Lessons (considered price in ALL situations USD 22 each) and BlaBlaWebinars (considered price in ALL situations USD 9 each) already taken in PREMIUM or PREMIUM +Plus Courses are NOT refundable.

  • One-to-One Lessons and BlaBlaWebinars purchased individually (Package Deals or single lessons), whether already taken or not, are NOT refundable.

  • To be eligible for a refund, a user who is enrolled or has been enrolled in an EXPRESS, PREMIUM, or PREMIUM +Plus Spanish Course will not have to download ANY content - whether or not normally downloadable - from Elayaa.com's Spanish Learning Platform or any website or application-related and/or connected to the service purchased from Elayaa.com.

  • For One-to-One Lessons and BlaBlaWebinars, if a teacher does not show up for your video conference, please email us at support@elayaa.com with your full name, day, and time of the missed lesson. We'll verify everything and, in case of an absent teacher, you'll receive a new Access Code to be able to book your One-to-One Lesson or BlaBlaWebinar again.

  • For One-to-One Lessons and BlaBlaWebinars, if - for any reason - you are not present at a previously booked videoconference (included in an Online Spanish Course or purchased outside of the services that include it), the lesson is considered forfeited. Similarly, if - for any reason - you are late to a videoconference, the minutes elapsed between the scheduled start time of the videoconference and the time of your arrival are considered for all intents and purposes LOST.

  • One-to-One Lessons and BlaBlaWebinars lost by you, in whole or in part, are not subject to any type of refund, under any circumstances and for any reason.

  • If you are unable to take advantage of Elayaa.com's paid services, for which you are properly enrolled and have already paid in full, due to Elayaa.com's desire to completely cancel such service, you may request a refund via email (at: support@elayaa.com). This refund will correspond to the amount actually paid by the user for access to the service, divided by 12 and multiplied by the number of months of real impossibility to use the service (within a maximum period of 12 months from his registration). This amount shall be deemed to include the amount actually paid by the user for the use of One-to-One Lessons and BlaBlaWebinars still not enjoyed - within an offer or course including these services or purchased separately - within a maximum period of 12 months from his/her registration (period after which, such One-to-One Lessons and BlaBlaWebinars are NOT refundable).

  • Should Elayaa.com modify its services to offer others of equal or greater educational quality, no refunds will be given.

  • Granting any type of refund (other than a refund due to a teacher being absent from a properly booked One-to-One Lesson or BlaBlaWebinar, or due to Elayaa.com's desire to completely cancel the service), will result in immediate cancellation of your access to the Learning Platform and all services offered by Elayaa.com.

11. Affiliate Program

  • Each Affiliate (individual or legal entity) is considered as an independent and autonomous business partner, interested in giving visibility to the services offered by Elayaa.com and/or share with others their experience with the services offered by Elayaa.com.

  • The activity of each Affiliate will always be carried out with its own organization and means, without ties of exclusivity, subordination, para-subordination, stable and continuous collaboration, concession, or agency.

  • Elayaa.com Affiliates assume no obligation to promote the services offered by Elayaa.com and expressly acknowledge the occasional nature of the Affiliate Program.

  • Affiliates have no authority to enter into contracts or sales of any kind on behalf of Elayaa.com or to bind Elayaa.com in any other way to any third party.

  • For each customer who has actually subscribed to one of Elayaa.com's paid services - and has become aware of them through the customized Link associated with the account of a given Affiliate - and has made a purchase on any of Elayaa.com's websites within 365 days from the first click on the link associated with the account of a given Affiliate, said Affiliate will receive a 20% commission calculated on the amount actually invoiced to the customer.

  • Said commission will be paid within 30 days from the last day of the month in which each customer has made one or more purchases by learning about the services offered by Elayaa.com through the Link associated with the Account of a particular Affiliate.

  • Should a customer who has arrived through a link associated with the Account of a particular Affiliate request - for any reason - a refund of the amount actually paid within the time period allowed for refunds by Elayaa.com (see point 10 above), no commission will be due, on such customers, to any Affiliate.

  • Elayaa.com remains always free to carry out - autonomously and without any kind of constraint - activities of promotion of its services and finding its customers. No commission will be due, on these customers, to any Affiliate.

  • It is forbidden for all Affiliates to directly use the distinctive signs of Elayaa.com, to include them in their correspondence, in their business cards, and, more generally, in the documentation and material used - online and offline - in the exercise of their business.

  • Affiliates can request to Elayaa.com - at any time, for any reason, and only via e-mail at: support@elayaa.com - their wish to leave the Affiliate Program. In this case, Elayaa.com will remove said Affiliate from the Affiliate Program within 24 hours of receiving the removal request. All commissions accrued by the Affiliate by the exact time of its removal from the Affiliate Program will be paid to said Affiliate within 30 days from the last day of the month in which commissions were accrued.

  • Elayaa.com reserves the right to remove any Affiliate - for any reason deemed valid by Elayaa.com, without any notice whatsoever and at any time - from the Affiliate Program. All commissions accrued by the Affiliate by the exact time of its removal from the Affiliate Program will be paid to said Affiliate within 30 days of the last day of the month in which commissions were accrued.

  • The Affiliate's status as a member of the Elayaa.com Affiliate Program may never be transferred in whole or in part to a third party.

  • All Affiliates undertake - during and after the period of affiliation with Elayaa.com - to behave in good faith towards Elayaa.com and to refrain from acts and conduct which, directly or indirectly, may prejudice Elayaa.com.

12. Privacy

By choosing to access and/or activate any of the services offered for free and/or for a fee by Elayaa.com, and/or by activating our Affiliate Program and then participating in it in any way, you fully accept all of the points written here and also our Privacy and Cookies Policy.

13. Jurisdiction

In the event of any dispute, the governing law of Elayaa.com's jurisdiction will govern.


These terms and conditions are necessary to provide you with a better service.


Thank you for choosing Elayaa.com

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